Support Information

For questions about your account or your monthly bill visit the page on Billing Support.

For questions about installation and use of the game software visit the page on Technical Support.

For questions about about playing the game visit the page on Game Support.

If you still need help,

E-mail General Questions to:

pharaoh@egenesis.com

E-mail Public Relations & Community Management Questions to:

steve@mmosmart.com

Please allow anywhere from 8 to 24 hours, depending on whether it is daytime in the United States. If you do not receive a reply within 24 hours, please resubmit your request - sometimes, e-Mail requests get lost among the flood of spam we receive.
Telephone

Call 1-800-498-3004. This is the correct contact for almost all inquiries, including:

- Billing Questions
- Account reactivation and creation
- Technical Support (though best handled in IRC or by email)
- Most other inquiries

You may call any time, day or night, but we are most likely to answer if you call when it is daytime in the United States.
Postal Mail

Andrew Tepper, President, eGenesis
11743 Frankstown Road Suite F
Pittsburgh, PA, 15235
Emergency Telephone Support

The emergency phone numbers should only be used for two kinds of emergencies: server crashes, and item duplication/exploit bugs. If it's a server crash, you must verify, by speaking to several other players, that the server is really down and that it has been down for 10 full minutes. If it is an item duplication bug, you must verify, twice, that there really is a way to create large amounts of a particular material for free. Please understand, we are human beings who need time off, yet we are giving you our cell phone numbers. Please respect our privacy, and we will continue to give you the best support we can! Since you've read this far, here is the number: 412-973-7914 (Andy).

Corporate Information

eGenesis is an LLC incorporated in the state of Pennsylvania. eGenesis was founded in 1999 with the mission of creating a new genre of online game. Most of our funding comes from local angel investors.

Andrew Tepper, President
Andrew Tepper is a graduate of Carnegie-Mellon University. Before starting work at eGenesis in 1998, he ran a successful business developing software for universities.

Joshua Yelon, Lead Developer
Joshua Yelon has his Ph.D. in distributed computing from the University of Illinois. Before he wrote the eGenesis engine, he did work in object-oriented parallel languages and parallel simulations.
eMail Address